How to Choose a Cleaning Company in London: What to Check Before You Book

London has thousands of cleaning companies and sole traders. Some are excellent. Some are not. Here is what actually matters when you are deciding who to trust with your home.

Are They Fully Insured?

This is non-negotiable. Any professional cleaning company should hold public liability insurance — typically a minimum of £1 million. This protects you if anything is accidentally damaged during a clean. If a company cannot confirm their insurance on request, do not book them.

Are the Cleaners DBS Checked?

A Disclosure and Barring Service (DBS) check confirms a cleaner has no relevant criminal record. Reputable companies run this check on every member of their team. If a company is vague about this, that tells you something.

What Do Their Reviews Actually Say?

• Look for verified reviews on Google, Trustpilot, or Checkatrade
• Read the negative reviews as carefully as the positive ones
• Check if the company responds to reviews — it shows they care
• Be wary of companies with only generic 5-star reviews and no detail

Are Their Products Safe for Your Household?

If you have children, pets, or anyone with allergies or sensitivities, ask specifically what cleaning products are used. Bleach and chlorine-based products are common in standard cleaning but can be harmful. Eco-certified, plant-based products clean just as effectively without the risk.

Is There a Satisfaction Guarantee?

A confident cleaning company will offer to rectify any issues within 24–48 hours if you are not satisfied. If there is no mention of a guarantee, ask before you book. A company that stands behind its work is a company worth hiring.

What EcovaPro Offers

• £1 million public liability insurance
• Fully DBS-checked cleaning teams
• Exclusively plant-based, eco-certified products
• Satisfaction guarantee with free return visit
• 4.9-star average across 50+ verified reviews
• Same-week availability across NW London