Refund Policy
At EcovaPro LTD, we want you to be confident and satisfied with your subscription. This policy explains how cancellations, refunds, and rescheduling are handled.
Last reviewed: April 2025
Cancellation by the Customer
- You may cancel your subscription at any time with at least 7 days' notice before your next billing date.
- No further charges will apply after cancellation takes effect.
- Your cleaning service will continue until the end of your current billing cycle.
- Refunds will not be issued for partially used subscription periods.
Missed or Blocked Appointments
If our team arrives and cannot access your property (e.g. no one home, no keys, unsafe conditions), the visit will be counted as completed and no refund will be issued.
To avoid charges, please notify us at least 24 hours in advance if you need to reschedule.
Refunds for Service Issues
If you are not satisfied with a service:
- Please notify us within 24 hours of the visit.
- We may offer a free re-clean or partial refund at our discretion.
- Refunds are considered on a case-by-case basis based on the issue reported.
Cancellation by EcovaPro LTD
We reserve the right to cancel or suspend a subscription:
- Due to non-payment or repeated missed appointments
- If the cleaning environment is unsafe
- For any breach of our Terms & Conditions
In such cases, you will be notified in writing. If cancellation is not due to your fault, any unused prepaid fees may be refunded.
Billing Disputes
If you believe you were charged in error, contact us at contact@ecovapro.co.uk within 7 days of the charge. We will investigate and resolve the issue promptly.